Posts Tagged ‘marketing’

Why it’s worth learning to write for Twitter

Wednesday, August 19th, 2009

When I look at my Twitter-stream, I find that there are some people whose tweets regularly stand out. They offer a beguiling mix of information and wit that burst onto my screen like verbal fireworks. Beautifully formed thoughts that give the impression of having just rolled effortlessly off the keyboard.

A friend of mine, Mark Wnek, who moved out to The States to become Chief Creative Officer of Lowe NY, is a masterful Twitter writer.  He’s got a brilliant mind, a razor sharp wit and doesn’t suffer fools. His tweets sometimes read like the verbal assaults of an ego-maniac, but they’re always underpinned by self-deprecation and humanity.  Love him or hate him, his tweets are a joy to read. How the hell does he do it?

Well, for starters he’s a copywriter with 25 years experience behind him. A writer who’s taken years to learn his craft.  If you come from a background of press ad and poster writing, you can’t help but feel at home on Twitter.  (The optimum length for a poster headline is 6-8 words.)

For the would-be Mark Twain of Twitter there’s a lesson in this: follow the right people. Make sure you read at least some top quality tweets each day for inspiration.

But, like the spoken word, tweets barely even exist before being swept away by a never-ending torrent of newer posts.  Does it really matter what you write? Well, unless you’re happy talking to yourself, yes it does.

So, what makes a good tweet?

It’s a remarkably difficult question to answer.  Inevitably, it’s a combination of factors: brevity; wit; interesting information; timing; personality.

If you have  established an engaging tone of voice, then a few words from you can have a huge impact.  Stephen Fry, for example, sounds witty saying almost anything.  Easy if you’re him, but since you’re not, you’ll have to work at it.

If you’re tweeting on behalf of your charity, you need to ask yourself:

1. Are your tweets the optimum length?
2. What should the mix of messages be?
3. How often is it okay to ask for support?
4. How do you write a tweet that will get re-tweeted?
5. How do you track your tweets?

(Answers at the end.)

There are some tweeters who come totally left of field.  One of my favourites is Drsamueljohnson.  He (or she?) writes every tweet in the style of the esteemed 18th century author.  Believe it or not, it works.  The tweets are unmistakable and often hilarious.

picture-1

One of the ways to become a good writer on Twitter is to become a good listener.  What I mean by this is learning to spot subtext.

There is a constant stream of people ready to denounce Twitter for being banal.  Even Ken Burnett recently, rather wickedly, described Twitter as ‘drowning in a sea of trivia’.  He was being deliberately provocative, I know, but the point I want to make back to Ken is: learn to read between the lines, you’ll get a lot more out of it.

For example, I saw a tweet the other day from someone who’s a real social media ‘pro’, which read (I’m paraphrasing):

“Goodness it’s 3.30, where has the time gone?”

Can you get more trivial than this?

Think about it again.

This is a guy who keeps up a pretty constant stream of tweets and has a huge following.  He’s been off air for hours.  His tweet is telling me that he’s back (sorry if he ignored me in the interval); he’s telling me that he’s up for a chat; he’s telling me that he’s been incredibly busy; he’s saying hello.  Trivial?  I don’t think so.

There is another reason it’s worth honing your craft when it comes to Twitter writing.  It will make you a better writer – period.  Being brief, concise, witty, attractive and informative all leads to writing that is more effective.  If you can write for Twitter, you can write for anything.

Now, back to those questions I posed earlier.  You can get the answers to all of them, plus a whole heap of really useful tips, at Writing For Twitter, the course I’m running on 5th October.  Hope to see you there.

An open letter to the next beautiful intern

Friday, July 31st, 2009

Dear next beautiful intern,

Since today’s my last day at Beautiful World and you have yet to start work, this letter is the best way I could think of to do some kind of a handover to you.

I won’t be going through all the ins and outs of working here. The partners of Beautiful World don’t suffer fools gladly and they all come with built-in bullshit detectors. That’s why I’m confident whoever they pick as the next intern will be a pretty clued up person to figure it all out.

What I will do is flesh out my version of the beautiful intern specification and share some of my experience, in the hope that you can use it to make the most out of your time here.

First of all, you have to bring something to the table, like an opinion. If it also makes the partners laugh, it’s a real treat. Their laughter is infectious and it’s the best thing you could hear in the agency, other than news of winning pitches, raising millions for good causes and getting paid.

Therefore, having a sense of humour helps tremendously, because working for the greater good does make you want to tear your hair out sometimes.  Add to that bags of unwavering enthusiasm and you will never lose sight of why you’re really here.

Take initiative. Roll up your sleeves and do as much work as is humanly possible. When you’re done, ask for more. While the partners can do the tasks given to you much better and faster than you can, they sometimes forget that they have way too much on their plate. You’re here to help, so help them. You’re also here to learn, and I guarantee you’ll learn a lot by getting stuck in.

The great thing about working in Beautiful World is that you even get to run a few ideas of your own. If it wasn’t for me, the beautiful pouffe would still be called a footstool.

RHah

Other very useful skills to have are great attention to detail, being highly organised and super efficient, as well as making a gorgeous cup of tea/coffee.

Upon reflection, here are a few highlights from my experience:

Best moments
I know it sounds cliché, but it has to be everyday at Beautiful World. There aren’t many places where you go to work happy and leave work happy, so I’m one very lucky intern.

Greatest challenge
Deciphering Rachel’s handwritten notes.

Biggest regret
Making horrendous coffee for our beautiful visitors. It’s a fact I’ve learnt only recently and I fear the coffee could have been the deal breaker for some of our new business pitches. The partners might have to invest in a ‘million pound coffee maker’. No wait, that’s Adam.

What I’ve learnt
The past few times I’ve been asked the all important question, I couldn’t give a straight answer. I can only hope the words ‘muppet’ and ‘tosser’ didn’t spring to mind.

Some key discoveries:

  • The kettle takes years to boil
  • Chas and Dave
  • ‘Quick’ and ‘dirty’ are words you can also use to describe data

In all seriousness, I’ve learnt more than just recency, frequency, value and not to mention, propensity models.   A lot of what I take from the internship is through observing how the partners all work together and how effective they are in conjuring up really great solutions for the challenges that clients have.  It’s been a great eye-opener and a huge inspiration for me to do the same, if not better.

I’m really grateful to have had the chance to work with the partners of Beautiful World, and to Simon for relinquishing creative control over this letter. They’re really nice people and I know you’ll like them as much as I do.

I do hope that I’ve left Beautiful World a little bit better, more organised and a livelier place to work in and my wish for you is that you will make Beautiful World better in your own way too.

Finally, if any of the partners threaten to superglue you to your chair at the end of your internship to keep you here, it might not be such a bad idea to say yes to that.

Sincerely,

Rebekah

Beautiful internship

Friday, July 24th, 2009

We have this wonderful intern.  She’s bright, ruthlessly efficient, a real pleasure to have around.

She’s learned about fundraising and marketing, and loads about data analysis, since she’s been with us.

There’s only one problem: she’s leaving to do an MA.

Know anyone who could replace her?

Email: rachel@hellobeautifulworld.com

Marketing on Twitter: how to lose friends and alienate people

Friday, June 26th, 2009

Twitter has become omni-present.  A lifeline for Iranian protesters; kept open at the request of the Whitehouse.  Quoted on the Today programme.  Dropped into sitcoms to make them feel up to the minute.  Even my, 80-year-old, mum wants to know what it’s all about.

These days we’re constantly meeting bewildered people who feel under pressure to enter what, to them, looks like a geeky world of impenetrable #tags, re-tweets, and tiny urls.  They know that if they don’t join in, they’ll get left behind.

One recent tweet summed it all up: “Saying you don’t use Twitter is like saying you don’t use email.”

Inevitably as more people are tweeting, other people, with dollar signs in their eyes, are trying to harness Twitter for commercial (or charitable) gain.  Yet, despite the attentions of growing numbers of experts, it’s hard to isolate techniques that will guarantee success.

Twitter is frustratingly resistant to marketing.  And that’s part of the appeal to most of its users.  Even with it’s huge popularity, Twitter still feels guerrilla-like.  A bit underground.  I love the fact that it’s got so many marketeers stumped.

Of course, that doesn’t stop them trying.  Companies are springing up all over offering to tweet on behalf of their “too busy” clients.  Personally, I think that money spent in this way is wasted.  No-one is fooled by these corporate tweeters pushing a party line.  It’s a bit like charging into the middle of a private party and yelling: “BUY BUDGENS BISCUITS!!!”  You may interrupt the conversation for a moment but you’ll be ignored for the idiot that you are.

Sometimes, the consequences of this kind of disconnected tweeting are downright disastrous.  Habitat’s ‘social media agency’, noticing the trending discussion on Iran was attracting huge numbers, added keywords (with hashtags), like  ‘#Iran‘ and ‘#Mousavi‘ to its tweets, so people watching the twitterstream and discussing those subjects would see the firm’s marketing messages.  Result: mass offence was taken at such crassness.

Far from selling products, Habitat found itself at the receiving end of a consumer backlash.

picture-113

Personality, emotion, authenticity – the sense that a real person is talking – these are the drivers at work on Twitter.  The paradox of Twitter is that it is a massive collection of private conversations being held in public (like a great big party). Be sensitive about how you join them.

Remember, it’s a social medium.  It offers the possibility for social alchemy – the right statement at the right moment, to the right group of people, with the right emotional ring to it can result in actions that become social gold.

If you want people to be interested in you, you need to give them a reason.  You need them to like you.  Marketing rules don’t apply here, more the rules of the schoolyard.

welcome to beautiful world.
we’re
very excited* that you’re here.

Wednesday, May 6th, 2009

A few quick facts about us:

We have huge fundraising experience.

We launched in May last year and, within a couple of months, we’d helped one of our clients raise over a million pounds from one appeal (and bought a banjo to celebrate).

We do creative, strategy and data – on and offline.

We work in any media from print to film to the web.

We’re passionate about social media. We don’t just talk it, we live it.

We try to be a jargon-free zone; unusual for new media geeks.

If you’d like to see what we’re like up close, drop in and see us.
The music is usually playing and the coffee is always hot.

*Note: wildly excited people do better work, which gets better results.

Have a look around. Browse the blog. Follow us on Twitter.
Call us on the telephone: 0207 739 6136.

home
clients
work
what we do
people
events
blog
press
jobs
contact

Charities Charity Facebook Fundraising Just Giving NFPtweetup non-profit online social media Twitter
RSS Feed

connect with us:

beautiful world on Twitter
beautiful world on Facebook
beautiful world on Flickr
beautiful world on Posterous